Shipping & Returns

For questions about your order or for tracking numbers on your order:

Call us at 909-592-4311 M-Th 8:00 AM - 5:00 PM Friday 8:00 AM - 2:30 PM Pacific Standard Time

 

Golden Eagle Mfg will be closed for the holidays December 24th, 2017 returning to our normal business hours on January 3rd, 2017. Orders placed online during that time will be charged and shipped on our return.

 

Shipping Methods:

  • All shipments are sent via UPS. UPS WILL NOT Deliver to P.O. Boxes, a physical address is required.

  • All credit cards are verified prior to billing for your security.

  • ALL PRODUCTS ORDERED WITH A CREDIT CARD WILL BE SHIPPED TO CREDIT CARD HOLDER AND BILLING ADDRESS ONLY.

Shipping Errors:

If we ship in error, please contact us within 48 hours of receiving your package to arrange for pickup and re-shipment of correct (or missing) parts at no charge to you. If we shipped the wrong parts, we will re-ship at no cost to you. If the order was placed incorrectly and you wish to return the parts (if returnable), contact us for an RMA number. Any returns not accompanied by an RMA number will be refused and/or automatically assessed a 25% restocking fee less freight charges. All returns are subject to standard restocking fees at the sole discretion of Golden Eagle Mfg. Return freight is non-refundable for improperly placed orders,

PLEASE MAKE SURE YOU ORDER THE PROPER PARTS FOR YOUR TYPE OF AUTOMOBILE.

If you have any questions about our products, or the provided description is in any way unclear, please call us at 909-592-4311 before placing an Internet order.

Returns:

We accept returns on new, un-installed, undamaged items in original packaging (all parts and paperwork must be included) within 14 days from the delivery date to the consumer. During this time period, a return authorization must be initiated by the consumer. After this time period, no return authorizations will be given. A returned merchandise authorization (RMA) number must be issued before any returns can be made. Any return without an RMA number will be refused or automatically assessed a 25% restocking fee less freight charges. No returns will be allowed on used, installed, or electrical parts for any reason other than a warranty claim for manufacturer defects followed by inspection and repair by the manufacturer. It is the sole responsibility of the customer and/or the installer to verify that the parts purchased are the correct parts for your application PRIOR to installation. We assume no liability for costs or inconvenience incurred as a result of incorrect parts. A restocking fee of up to 25% may apply even if the parts are deemed incorrect. If the installer/user damages these parts in an attempt to install them, we will access an appropriate fee determined by the extent of the incurred damage. We reserve the right to charge up to a 25% restocking fee for ANY and ALL returned items, regardless of reason, including but not limited to manufacturing defects. A minimum return fee of 4% applies to ALL returns on items purchased with Credit Cards, Debit Cards, or Paypal.

Freight charges for returned products are NOT refundable. ABSOLUTELY NO RETURNS ON ANY SPECIAL-ORDER / NON-STOCKING ITEMS,

All returns must be pre-approved, with an RMA number clearly displayed on the box. The return must be received by Golden Eagle Mfg., within 15 calendar days from the day the RMA number is issued, otherwise the return will be refused. The RMA number does not imply a replacement or refund on any product, but only that we will inspect the merchandise you purchased based on the claims you have made. Returns must be sent freight-prepaid, and insured by the sender. A refund, exchange, credit or core charge return will not be considered until all related items, hardware, and accessories have been returned to Golden Eagle Mfg.. Original shipping and handling charges for returns are non-refundable. For orders outside the United States, any fees associated with customs or duties are non-refundable. All authorized returns must be accompanied by a photocopy of the customer's sales invoice, a written explanation of the problem, and a contact telephone where you can be reached. Items returned freight-collect or unauthorized will be refused. Customers must be aware that they may be subject to inbound and outbound freight to handle and / or process their warranty claim. These freight charges are charged to Golden Eagle Mfg. by the manufacturer and will be passed on at that cost to the customer.

Refused Shipments/ Order Cancellation:

Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment, cancellation, or return will be subject to a 25% restocking fee and any freight charges incurred. A minimum restocking fee of 4% applies to ALL cancelled orders purchased with Credit Cards, Debit Cards, or Paypal (if greater than 60 days). For orders outside the United States, any fees associated with customs or duties are non-refundable.

Damaged Shipments:

All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to package should be noted with carrier at the time of delivery if possible. We will not be responsible for damage claims made over 72 hours after delivery to the point of destination.

Shipping Information for orders shipped outside the Continental US:

Please email us for shipping costs and delivery times.

NOTICE: You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Please contact the carrier or your local customs office for more information.

Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Golden Eagle Mfg. you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Our international customers and customers shipping products internationally need to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. If the order is a gift, the package is marked "Gift," but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package. Any attempt to hide the cost of the items is considered fraud and is not practiced by Golden Eagle Mfg.

Legality and Pricing:

Prices subject to change without advanced notice. We are not responsible for typos or misprints in product description or pricing on products. Some items may be legal for off-road use only, please check local statutes concerning legality and compliance.

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